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Faithfulness

Faithfulness asks whether the retrieved context supports the claims in an answer. Many evaluation systems use it as a synonym for groundedness.

Context: Returns are accepted for 30 days.
Answer: Returns are accepted for 30 days without a receipt.

The first claim is supported. “Without a receipt” is not, so the answer is not fully faithful.

  • Answer relevance: does the answer address the question?
  • Correctness: does it match trusted truth or a reference answer?
  • Retrieval relevance: do the passages relate to the question?

LangSmith’s RAG evaluation guide separates these comparison pairs explicitly.1

A faithful answer can repeat a stale or incorrect source. Groundedness is not proof that the underlying document is true or current.

  1. LangChain, “Evaluate a RAG application”.